Posts tagged customer service
Restaurant Horror Stories II

Missed Part I and the back story? Catch up

Protea Hotel Awolowo

Not only was the food average but there were flies everywhere on the table,on the food,on the cutlery. I started to wander if they catered to flies as well.The flies were more than the customers.please find a solution as it ruined my experience.

BLD

Went to BLD a couple of months ago,not only was the food not nice,the waiters were so clumsy and the bouncer horrible.Worst restaurant ever.

Crust & Cream AND Viceroy

Food never got delivered. 5 hours later I’m still calling to find out what happened to my waffles/tikka masala

SPAR Food Court Lekki

Hi guys, so I went to the SPAR in lekki yesterday morning to pick up some stuff and happen to pass by the food court. It all looked so good so decided to get some takeaway. I got the fries and beef sausages (which by the way aren’t cheap) for myself and pounded yam and okro soup as a treat for my Dad. The beef sausages had gone off so bad it tasted sour. Had I tasted the food before leaving Spar I would have returned it. I really wanted to endure and eat it anyway so my money wouldn’t waste but that was too risky so I just had to throw it away. My dad ate the pounded yam and draw soup half way and stopped complaining that it was stale. For goodness sake! If spar wants to charge so much for their food at least don’t give me salmonella in the process! Thanks #rantover

La Mango

Hello Folly and Nosa,

I love what you guys are doing. Keep it up!

My worst experience was at La Mango restaurant, we used the place for my friend’s bridal shower and it was like they booked all the bridal showers in Lagos that day. There were five bridal showers going on simultaneously. I had pre booked a space for the shower only for me to get there to meet the space already decorated for another person’s shower after apologies by the manager, we moved to another space but that was not good enough and we ended up using the poolside for the shower.

The service was amazingly bad. Our server was a nice polite young guy but he must have been overwhelmed with the work. For every course I had to go in to remind the waiters that were sitting doing nothing to serve but they kept saying they could not serve us that we had to wait for our server. The food came late and was not all that great. I would NEVER visit the place again for any reason. I hated it.

To their credit, the pictures were great because the pool side was beautiful, it still does not make up for the EXTREMELY CRAPPY service.

Sorry I rambled a bit but trust me this was just a summary lol.

Have a great day guys.

Any Lagos restaurant really TRIED it? Let us know.

Worst Restaurant Experiences in Lagos

FOLLY: Shitty customer service across all industries in Nigeria is a national problem. Just look at this conversation that transpired on Nigerian Twitter yesterday.

Another example, a friend told me he went into a bank in Lagos (name withheld) and the teller was eating lunch (Amala) while attending to him. We, collectively as Nigerians, don’t understand customer service as a concept.

NOSA: Nigerian attendants can’t be bothered with you unless you’re an absolute dickhead to them. It’s almost like you have to earn their respect or something.

FOLLY: But this post isn’t about chronicling our worst customer service experiences at Nigerian restaurants, it’s about those times that we went into a restaurant in Lagos and began to wish we didn’t.

NOSA: There was this one time we went to Casa Lydia with Folly’s cousin, Mo. Mo ordered “Fish & Chips”, the English working class staple. This…

fish_and_chips__50176.jpg

what she got, however, was this…

FishAndChips

I mean, I guess that’s fish and chips if we’re being technical.

FOLLY: Another time, I went to that same restaurant and they told me the Chef had gone to church so I should come back later…

This other time, I went to Long Bar and ordered a mojito. The waitress asked me if I wanted to order something else because the bartender had gone out.

NOSA: Apparently, they sent their only bartender to buy “something”. Waitress really said we could have beer if we wanted smh smh.

FOLLY: Sometime last year, Nosa and I went to Inspiro Galeria and ordered a full english breakfast. We asked for our eggs to be scrambled. Any guesses what we got?

Boiled Eggs.

Yes, boiled eggs in a full english. Apparently, “some people like it like that”.

Jimi-Agbaje-i-not-one-of-them.jpg

NOSA: Folly, being the princess that she is, complained about the meal. I just wanted to pay and be done with it. The owner was real nice and told us not to bother paying for it. Nice of her, eh?

The real kicker here is that the owner came on the blog and dropped this long comment about media bias or some shit. We weren’t even reviewing the place. I just wanted breakfast and I told Folly to come with. Let’s ignore the fact Folly barely ate, why on earth won’t I eat a meal that I was planning on paying for?

FOLLY: Another time we went to 355 and they were shooting something for television inside so we were confined to that outdoor confused space. Okay.

NOSA: I think it was that election roundtable thing MTV Base did.

FOLLY: Who cares what they were shooting. They should just have closed the restaurant. The place was dirty and disgusting, some people were eating outside food there and had littered their leftovers and the 355 staff were very unconcerned by it all.

NOSA: I don’t think I’ve been to 355 since this incident.

Anyway, enough of us. What has been your worst experience in a Lagos restaurant?

The Case For Tipping In Lagos

FOLLY: I was always a horrible tipper while I lived in America. This was because I always felt the tip was demanded of me and not earned. 

NOSA: Freshman year, I went out to eat with a group of friends. The bill came out and I pretty much unlooked that whole tip section. Standard procedure, right? My dad did the same thing a couple nights prior so clearly I wasn't doing anything wrong, right?

Nah. 

My buddies pretty much "tip-shamed" me. "OMG, they earn so little" "You're just living up the stereotype" etc.

FOLLY: The low wage argument never really tugged at my heart strings. I guess I always thought I was paying for the food and not the service, or maybe I'm a horrible person. I did tip, but never generously except when my friends made me feel bad. 

NOSA: I tried defending my reluctance to tip with the "I tip for good service" retort, but that was a lie. The service was great and I was just being Ijebu about it. Anyway, that's how I got into the habit of tipping. 

FOLLY: I also got annoyed when I'd order take-out that was about $7 and the delivery person would get offended if I tipped $1. Wait, was I supossed to tip $3 for a $7 meal ??

NOSA: 20% all time, unless I got particularly terrible service then I tipped $0.01 to prove a point (stupid, I know).

NOSA: So why don't I tip in Lagos? Not just me, why don't we all tip in Lagos? If we can rationalize tipping outside Nigeria with the "low wage" argument, why do those rules go out the window when we're back home ?

FOLLY: In Nigeria, I tip when one, the waiter doesn't bring my change and two, when I develop rapport with the waiter throughout the experience and we're on first name basis by the end of the meal.

NOSA: Nigerian waiters are paid terribly. Churrasco, for instance, pays their waiters about 10 - 15k per month and they don't get compensation for overtime or anything. That's less than the NYSC allowance! 

FOLLY: Oh, I always tip my bartender wherever I am in the world. That's one person I believe will always deserve my tips. 

NOSA: I'm going to launch a one-man campaign to make tipping a "thing". Leading by example. "Be the change you want to see" and all that.  

Anyway, we'd like to hear your thoughts. Do you guys believe in tipping? Especially in Lagos.